Privacy Policy
Aizal Scents ("we", "us", "our") respects your privacy. This page explains what information we collect when you shop with us, how we use it, and the choices you have.
1. Information We Collect
When you place an order or create an account, we collect:
- Your name, phone number, and delivery address
- Your order details (items, quantities, total, payment method)
- Your email address, if you create an account
- Any message you send us via WhatsApp or email
If you use our website, standard technical information (such as browser type and pages visited) may also be collected automatically through tools we use for analytics and advertising, described in Section 4 below.
2. How We Use Your Information
- To process, confirm, and deliver your order
- To contact you about your order status (via WhatsApp, SMS, or notifications on our site)
- To verify prepaid payments (JazzCash/EasyPaisa) sent to us via WhatsApp
- To respond to your questions or support requests
- To improve our website and product offering
3. Payments
We do not collect or store your card, JazzCash, or EasyPaisa PIN or password anywhere on our systems. For prepaid orders, you send payment directly through your own JazzCash/EasyPaisa app and share a screenshot with us via WhatsApp for confirmation.
4. Advertising & Analytics
We may use third-party tools such as Meta (Facebook/Instagram) Pixel and Google Analytics to understand website traffic and show relevant ads to people who may be interested in our products. These tools may collect standard technical data (such as device type, browser, and pages visited) through cookies. You can control cookie preferences through your browser settings.
5. How We Store & Protect Your Information
Your information is stored securely using Google Firebase, a cloud platform with industry-standard security practices. Access to order and customer data in our systems is restricted to authorized staff only.
6. Sharing Your Information
We do not sell your personal information to third parties. Your delivery details are shared only with our courier/delivery partner for the purpose of fulfilling your order.
7. Your Rights
You can ask us to access, correct, or delete your personal information at any time by contacting us via WhatsApp or email (details below). If you have an account with us, you can also view and manage your own order history by logging in.
8. Children's Privacy
Our website is not directed at children under 18, and we do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top.
10. Contact Us
If you have any questions about this Privacy Policy or your personal information, reach out to us:
- WhatsApp: +92 331 9841548
- Email: aizalscents@gmail.com
See also our Terms & Conditions for our full ordering, payment, and refund terms.